Laura Ward

Principal, Design & Research, PayPal

Building Influence at a Distance

๐Ÿ—“ Wednesday, October 20 at 2:00 PM EST
Changing corporate culture to be more customer-centric is difficult. It requires many individual interactions across a company. How personal mindset and the stories you tell yourself influence your actions and others. I'll also talk about my personal career path, which started as a designer. I then became a manager/design director, then I became an individual contributor and user researcher.
Speaker Bio
I am a design leader, researcher, and workshop facilitator for large-scale, culture-changing, company-wide initiatives. I facilitate product discovery at PayPal to assist teams in solving complex problems that enable customers to participate fully in the global economy. I'm a designer, who became a manager and then returned to being an individual contributor.
Who else is speaking?

Amanda Gulley

Director of User Experience,Arizona State University

Bryanne Gilkinson

Director, CX Design and Digital Product,Workplace Safety and Insurance Board

Andy Vitale

Executive Vice President, Design, Rocket Mortgage

Bob Baxley

Senior Vice-President, Design and Experience, ThoughtSpot